Day-two operations
Managed digital signage, after the install
Most signage projects don't fail on install day. They fail in month eight, when the content is stale, a player in a branch office has been offline for three weeks, and nobody remembers who has the login. Managed service is us owning that part: content on schedule, every device watched, broken hardware replaced.
Included for year one with every turnkey screen · (347) 410-6890
Five tracks in the managed plan
| Track | What you get |
|---|---|
| Content updates | Drop creative in a shared folder; we load, check and publish it per location and per daypart. Per-site and per-region overrides. Holiday and campaign calendar locked a quarter ahead. |
| Health monitoring | 24/7 checks on every player and display, automatic alerts on offline devices or display faults, monthly uptime report per location. |
| Hardware replacement | Failed CrownTV media player replaced within 48 hours, no charge during the contract. Display warranty claims handled for you. |
| Network | Remote diagnostics first. Most issues get fixed without a truck roll. |
| Quarterly checks | Preventive review with a dedicated account manager. |
Why monitoring matters more than people think
Across L'Occitane's 150+ stores, every panel, player and connection reports to CrownTV. A black screen in a flagship at 9am on a Saturday is something we want to see before the store manager does, and with monitoring we usually do. The same loop runs at Janie and Jack: a window panel going dark is something we hear about from the network first.
Without monitoring, the first report of a dead screen is usually a customer, or nobody at all.
Managed vs doing it yourself
| Compared | DIY | Managed |
|---|---|---|
| Content changes | Your staff | Us, or your staff |
| Dead screen | Found by a visitor | Alert to us |
| Failed player | Buy a new one | Replaced in 48 hours |
| Who to call | Three vendors | One account manager |
For 1 or 2 screens with rare changes, DIY is fine. See small business packages. For many sites, see enterprise.
Common questions
Managed service questions
What is managed digital signage?
Someone else runs your screens after install. CrownTV schedules your content, monitors every player and display, fixes most problems remotely, replaces failed players within 48 hours and sends a crew when hands are needed. You keep your logins and can still change things yourself.
How much does managed digital signage cost?
Year one is included in our turnkey per-screen price, which starts at $2,950. After that, managed service is scoped around screen count, how often content changes and the support level you need. Software alone is $20 per screen per month.
What's monitored?
Every CrownTV player and every display, 24/7. Automated alerts fire when a device drops offline or a display reports a fault, and you get a monthly uptime report per location.
What happens when hardware fails?
A failed CrownTV media player ships within 48 hours at no charge during the contract. Display failures go through Samsung's 3-year commercial warranty, and we handle the RMA. Spare players are pre-staged for multi-location accounts.
How does digital signage troubleshooting work?
Digital signage troubleshooting starts with monitoring: every player and display reports its status, an alert fires the moment one drops offline, and most problems are fixed remotely before anyone has to visit the site or a customer notices the dark screen. If hardware has failed, a CrownTV media player ships within 48 hours at no charge during the contract, display failures go through Samsung's 3-year warranty, and a crew is sent when hands are needed.
When is managed not worth it?
For one or two screens with content that changes a few times a year. Keep the software, make the changes yourself, and save the fee.
Reply in 2 business hours
Ask about managed service
Tell us how many screens, how many sites and how often content changes. We'll tell you whether managed makes sense or whether software alone will do.
(347) 410-6890Or call. You can also use the full quote form on crowntv-us.com if you want to attach floor plans.
- You send the basics: locations, screens, timeline.
- Within 2 business hours, a priced scope per screen comes back.
- Once the invoice is paid, most sites are installed in 5 to 7 business days.